Purchase and Delivery
Users who wish to purchase a document are required to select their required option and proceed to checkout. The user will be required to provide personal information for billing and delivery purposes and are thereafter prompted to select their preferred payment method through our payment gateway.
Through our payment gateway, the user will be advised whether the transaction was approved or declined. If the charge was declined, the user will not receive any further messages and the transaction will terminate. If desired, the user can click back in the browser and enter select an alternate payment method.
If the transaction is approved a response page will be displayed, informing the user that they will receive a receipt via email from the card processor. This receipt contains the amount that was charged to the card; Agreements.Org contact information; support contact information and other details about the transaction. A successful purchase permits a user to instantaneous access to the purchased document.
Where credit card transactions are processed, we have implemented prudent security policies and procedures. No credit card details are stored on our website.
Credit card transactions are processed by Payfast, being an approved payment gateway. You may visit their website, https://www.payfast.co.za/ to view their security certificate and security policies. Encryption is used to protect the transmission of personal information when completing online transactions, and all encryption complies with international standards. Payfast’s Internet servers are protected by fraud monitoring systems.
We only process refunds to the credit card used at the time of purchase. Please allow 30 days for the refund to appear on your credit card statement. Any refunds granted are subject to our terms of purchase.
Complaints and Disputes
In the event of any complaints or disputes, please Contact Us with the full details of your complaint or dispute. We may require you to provide additional information and details before we are able to resolve the complaint or dispute. We endeavour to resolve complaints and disputes within 10 (ten) business days after our receipt of all the relevant information.